❓ Help Center
All your questions about bc111 answered in one place
Whatever questions you have about bonuses, deposits, withdrawals, support, and cricket betting — you will find all the answers right here, in plain and simple English.
Whether you are new to bc111 or an experienced player — having questions is perfectly normal. On this page, we have provided detailed answers to 22 questions across four important topics: claiming and using the welcome bonus, customer support options, depositing money via bKash and Nagad, and betting on BPL and international cricket. Every answer is kept brief and to the point so you can quickly find what you are looking for.
Welcome Bonus
Once you open an account at bc111 for the first time and make a deposit using any supported payment method, the welcome bonus is added to your account automatically. The bonus is 100% on your first deposit — up to ৳15,000. For example, if you deposit ৳1,000, you get an extra ৳1,000 as a bonus, bringing your total balance to ৳2,000. No separate code is needed.
Yes, you can cancel a bonus if you wish. However, once a bonus is cancelled, any winnings earned from that bonus will be forfeited. After cancellation, you will only be able to withdraw your own deposited funds. To cancel a bonus, contact the support team via live chat — they will complete the process promptly.
No. The welcome bonus applies only once per player — it is given with the first deposit only. Attempting to claim the same bonus by opening multiple accounts from one identity or device is considered a violation of bc111's rules and may result in account suspension.
Generally, bets placed on slot games, fishing games, and casino table games count toward the wagering requirement. The wagering requirement is 20 times the bonus amount — meaning if you receive a ৳1,000 bonus, you must place a total of ৳20,000 in bets before withdrawing. Contact the support team for details on how much each game contributes.
Yes, bonuses have an expiry period. If the wagering requirement is not met within the set time limit, the bonus and any winnings earned from it are cancelled. Try to meet the requirement by playing regularly before the bonus expires. Contact live chat for the latest information on specific time limits.
Customer Support
bc111 has two direct support channels: live chat directly on the site, and email — [email protected]. Live chat usually gets the fastest response. For complex issues or when documents need to be submitted, email is the more convenient option.
Yes, bc111's support team can assist in both Bengali and English. For Bangladeshi players, communicating in Bengali is the most comfortable option. If you send a message in Bengali on live chat, you will receive a reply in Bengali.
Before contacting support, have your account-registered email or phone number, a brief description of the issue, and — for transaction-related problems — the date and amount of the transaction ready. This helps identify and resolve the issue more quickly.
Yes, bc111's support is active 24 hours a day, 7 days a week — with no breaks day or night. Live chat and email support are available even on holidays. Feel free to reach out at any time in Bangladesh Standard Time (BST).
For small, immediate issues — such as deposit confirmation, bonus status, or a game not loading — live chat is the best option. For complex matters such as identity verification, records of multiple transactions, or account-related complaints, email [email protected] with full details.
Deposits
bc111 currently supports four deposit methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, you can send from major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank. Mobile banking methods are generally the fastest to process.
The minimum deposit at bc111 is ৳200, and this applies to all methods — whether you deposit via bKash, Nagad, Rocket, or bank transfer. You can deposit ৳200 or any amount above that.
Log in to bc111, go to the cashier page, and select bKash as your deposit method. Enter the amount and send the payment to the displayed bKash number. Once the payment is complete, confirm the deposit by providing the transaction ID or reference number. Your balance is usually updated within a few minutes.
bc111 itself does not charge any processing fee on deposits. However, your mobile banking provider (bKash, Nagad, Rocket) or bank may deduct a small transaction charge according to their own policy — that is the policy of those institutions. There are no hidden charges from bc111's side.
The process is essentially the same. Select Nagad in the cashier, enter the amount, and send it to the displayed Nagad number. The only difference is using the Nagad app or code. The minimum deposit is ৳200 for both methods, and both are fast. Keep the transaction reference for Nagad transactions as well.
BPL & International Matches
Yes, bc111's sports betting section offers the opportunity to bet on BPL (Bangladesh Premier League), the T20 World Cup, IPL, and various other international cricket tournaments. Betting markets for football and kabaddi are also available.
Decimal odds are a multiplier for winnings. For example, if the odds are 2.50 and you place a ৳100 bet, your total return if you win will be ৳250 (that is, your stake and profit combined). The higher the odds, the greater the reward — but it is also considered less likely to win. In a match like Bangladesh versus India, the odds for each team will differ.
In an accumulator bet, you place bets on multiple events at the same time and win only if all selections are correct. The odds of each event are multiplied together, so the potential reward is much higher. However, if even one selection is wrong, the entire bet loses. The risk is higher, but so is the potential payout.
If a match is declared No Result or officially cancelled due to rain or any other reason, that match's bet is generally voided and the original stake is refunded. For accumulator bets, the cancelled match is removed and the remaining matches are settled using their odds. You can find the detailed rules on bc111's terms and conditions page.
Popular markets for cricket betting at bc111 include: Match Winner (which team will win), Toss Winner, time of the first wicket to fall, total runs (Over/Under), Top Batsman, and runs per over per innings. In T20 format, there is also the option to bet on the outcome of each over.
bc111 settles bets once the official result of a match is announced. Your winnings are usually credited to your account shortly after the match ends. If you have any questions about settlement, let us know on live chat or at [email protected].
More questions? We are ready to help
If you could not find the answer to your question on this page, contact bc111's support team directly. We are available 24/7 in both Bengali and English.
Live Chat — Log in to the site for instant support
Email: [email protected]